Tag: Isilon

EMC Isilon – Quick CLI help

I was trying to head start with Isilon CLI to automate some of the manual stuffs that we do on regular basis. Though I found the CLI guide from support site; I was not happy with explanations or syntax etc…

After googling for some time I found below sites are useful and provided list of important commands with crisp description. I got what I wanted to use in the script and saved time and energies!!

http://sanaddicts.blogspot.nl/2014/04/isilon-commands.html

http://sapsg.blogspot.nl/2012/11/isilon.html

http://isilonblogspot.blogspot.nl/2013/11/isilon-storage-and-solutions-provide-in.html

Many thanks to the respective authors of the above blogs. I hope it would be useful for others as well. šŸ™‚

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Isilon Self-Service Platform (SSP) Tool

In by previous blog post on Isilon; I mentioned about downloading logs from the Isilon cluster and share it with EMC support for further analysis.

Many thanks toĀ Arseny Chernov ā€@arsenyspbĀ who made me aware about the self service platform tool which would help us to do the first aid of the Isilon clusters in case of any issues!!

Isilon Self-Service Platform (SSP) Tool was earlier used by the internal support team and it was recently made availableĀ to customers / partners. Storage admins canĀ use this handy tool for troubleshooting and analyzing log files of Isilon clusters. This would reduce the TAT (Turn Around Time) in resolving tickets and enables to handle minor issues without involving EMC support unless it is necessary.

Download a copy from thisĀ link

Please find screenshots for reference

2015-12-21 14_58_00-Isilon Self-Service Platform2015-12-21 14_58_11-Isilon Self-Service Platform2015-12-21 14_58_17-Isilon Self-Service Platform

 

 

Isilon – Download support logs from CLI

Recently, we’re trying to download Isilon log files for troubleshooting purposes. We’re supposed to download log files and then upload to EMC support portal.

We tried to download from the GUI using all major browsers but download was not possible (could be due to huge log file size summing up to 3 GB). Later we tried to do WinSCP which was failing to connect due to network connectivity issues.

Finally, we’re able to succeed by the help of Linux box which was in the same network. We used the simplest method ‘scp’ for copying files from Isilon to Linux box and from there we’re able to upload the files to EMC support portal.

Below was the command and log file path under ‘ifs’ directory structure in Isilon.

scp root@12.31.12.24:/ifs/data/Isilon_Support/pkg/IsilonLogs-ISILONCL01-20151215-042443.tgz .

We downloaded the file ‘IsilonLogs-ISILONCL01-20151215-042443.tgz’ to local directory (. means current directory) using the root credentials of the Isilon cluster having IP: 12.31.12.24

Alternatively if we don’t have a Linux box we can failback on cygwin to do the same on Window$ if WinSCP is not working.

I hope this command would help us if we need to download multiple files in a jiffy of time.